30-day returns on most parts. No restocking fees. Start your return online and we'll respond within 1 business hour.
Tell us about your order. We'll send return instructions to your email within 1 business hour.
If you don't see your question, chat with Sparky or call us.
30 days from the delivery date for most items. Some manufacturers extend this further on premium parts — we'll honour whichever is longer.
If the return is our fault (wrong part shipped, defective on arrival, fitment we confirmed didn't work), we cover return shipping with a prepaid Canada Post label.
If you ordered the wrong part or changed your mind, you're responsible for return shipping. We recommend insured shipping with tracking.
Not on most parts. We may charge up to 15% on special-order items, oversized parts (like body panels and exhaust systems), or items returned after 30 days. We'll tell you up front before you ship anything back.
That's a warranty claim, not a return. See our warranty policy for the process — most premium brands offer partial labour reimbursement if the part fails within 90 days.
Once we receive and inspect your return (usually 1–2 days), refunds are issued within 24 hours. Credit card refunds then take 3–7 business days to appear depending on your bank. Store credit is instant.
Yes. Cores (alternators, starters, calipers) carry a deposit you paid at purchase. Return the old part within 30 days in rebuildable condition and we'll refund the core charge. Use the same RMA process as a regular return.
Absolutely. Walk in any time during store hours with the part and your order confirmation (printed or on your phone). Most in-person returns are resolved on the spot.
Don't sign for it without noting "damaged" with the carrier, then photograph everything and contact us within 48 hours of delivery. We'll file the carrier claim and ship a replacement at our cost. Email Brad99@aadiscountauto.ca for fastest service.